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Search results for “customer complaint”
What happens to rate parity when Airbnb is an online travel agency?
06/13/2019
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6:05:16 PM
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As lines blur between platform and provider, there are some real questions around rate parity and price competitiveness in this brave new world.
OYO hotels in the US
07/03/2019
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7:02:40 PM
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U.S budget market is a sweet spot that works really well with Oyo's capabilities.
Accor’s renewed focus – aspirational and experiential aspects of a guest
06/11/2019
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4:16:13 PM
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The driver for Accor going forward is the renewed focus on live + work + play aspects of a guest and owning the relationship, drifting away from being just owner of properties.
OYO unlocks homes in Dubai, while facing hotel lobby rails
01/10/2019
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4:35:23 PM
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The Budget Hotel Association of Mumbai has reportedly said that it is planning a city-wide boycott of hospitality unicorn OYO, which has been facing severe criticism from hotel owner associations over its policies.
Kiwi.com wants to disrupt how airlines price long-haul airfare
04/09/2019
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12:06:03 PM
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By offering throwaway and hidden-city tickets, Kiwi.com said it might be able to prod airlines into changing their pricing schemes, making them more transparent.
Airlines leave millions in profit on the table - and they don’t even know it
03/29/2019
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5:07:53 PM
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In selling single tickets, the airline needs the customer. In selling group tickets, the customer needs the airline.
Top five revenue management & distribution tips for 2019
03/04/2019
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5:41:33 PM
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Work with OTAs, review your cancellation policies, advertise on GHA and keep an eye on facilitated bookings.
OpenJaw CEO: 7 challenges airlines face in 2019
01/12/2019
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3:03:00 PM
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Airlines should learn from tech titans about the acquisition and use of data.
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